Boosting credit repayments

  • 2016

Almost one in four adults in the UK are financially squeezed. New thinking is needed to help more people make the most of their money.


People’s decisions are often influenced by the initial information they get. This is known as anchoring

A repayment ‘slider’ image in a credit card statement (showing how different levels of repayment would affect the person’s balance) can help to overcome the anchoring effects of minimum repayments.


The Financial Capability Lab used BIT’s online experimentation platform, Predictiv, to understand financial behaviour and rapidly test ideas that could improve decision-making.

Result & Impact

All variations of the slider interface significantly increased repayment rates.

Example of slider with thumb indicating minimum repayment

Example of slider with thumb indicating higher repayment