The Behavioural Insights Team, the world’s first Nudge Unit, is now 10 years old.
In that time there have been a lot of nudges, a lot of interventions using behavioural insights. They didn’t always work. We’ve never forgotten that we always have more to learn, but more than enough did succeed to demonstrate that we were better existing than not, and that our work really does make a positive difference.
So how did we get here? And more importantly, where are we as BIT and behavioural science as a whole headed over the next 10 years?
Creating better markets (podcast)
In this podcast, our CEO, Professor David Halpern, speaks to the New South Wales Minister for Customer Service, Victor Dominello. David and Victor cover a wide range of topics, starting with why other governments should have a Minister for Customer Service, how behavioural insights can improve economic policy, how markets can be made more transparent and when governments should intervene in markets.
Victor has been the Member of Parliament for Ryde since 2008. He has held the position of Minister for Customer Service since April 2019. Prior to that Victor held the position of the Minister for Finance, Services and Property and was appointed the state’s first Minister for Innovation and Better Regulation in 2015. His earlier appointments include the Minister for Citizenship, Communities, the Minister for Aboriginal Affairs, the Minister for Veterans Affairs and the Assistant Minister for Education. As mentioned on the podcast, the NSW Behavioural Insights Unit was established in 2012 and has been located in the Department of Customer Service since 2019.
10 lessons from setting up BIT France
BIT might be 10 this year, but it’s been far from 10 years of the same. BIT’s history has been marked by many new beginnings – the opening of BIT France being just one of them. Not only is this our first office in continental Europe, but it is also our first office in a non-English-speaking country and a new beginning for our freshly formed little team.
What this means is that we’ve had to leave the laurels behind and question everything again: What makes us valuable? Where can we best contribute? How should we adapt our methods? How should we function as a team? What skills are we missing? And trust us: these questions barely scratch the surface...
You can’t read your way out of a complex policy problem (podcast)
BIT has spent the past 10 years developing solutions that are informed by behavioural science. These insights do not emerge overnight. Instead, they are grounded in a firm understanding of the systems in which we operate. Reading academic papers is an important step in developing evidence-based interventions, but it will only get you so far if you want to understand the context in which you are aiming to implement an intervention.
Instead, we argue that you need to leave the office and try to experience the context as closely as you can, either by directly experiencing it or by directly speaking to the people who do.
BIT Canada’s first year: In conversation with BIT Canada director Sasha Tregebov
It’s been a wild year. Things have obviously not gone exactly to plan but from a BIT Canada perspective, it’s been a wonderful and gratifying 12 months. We’ve found many interesting partners to collaborate with and projects to work on. We’ve completed six or seven projects with another eight or so currently underway, and have been able to work across numerous issues that really matter to Canadians, the public sector and non-profit organisations across the country.Read more
Creating evidence-based government (podcast)
In this podcast, Alex Gyani in Sydney and Alex Sutherland in London discuss what being a fully evidence-based government means and how we can get there. We start by discussing what it means to be evidence based, then highlight how BIT has been able to run trials at scale and how ‘nudge’ trials compare to those run in academia. Finally, we look to the future, the promise of machine learning and how AI might be able to help human decision-making.Read more
Human beings are natural storytellers. Add in the ubiquity and reach of today’s mass media and you have a force that is almost unparalleled in its ability to affect the way people from all walks of life and all cultures think and behave.
But, while we can all intuitively understand this notion of the power of stories and media, a search for rigorous evidence to support it and its real-world impacts turns up little. We feel that BIT’s work can help to rectify this.