Technology is shaping behaviour in almost every facet of our lives; it shapes how patients get healthcare, how and what children learn and how we interact with one another.
To understand and change behaviour, we need to understand technology. That’s why we’re developing innovative research methodologies to make our data collection and analysis precise, efficient and scalable – for example, testing AI-simulated surveying and next generation Natural Language Processing techniques for qualitative data. We’ve also developed PersonifAI, an app that quickly creates and iterates behavioural personas that can be used to design targeted interventions.
The solutions we develop are also increasingly tech-enabled – for example, we’ve built personalised chatbots to increase Covid-19 vaccination rates and integrated behavioural insights into a crowdsourcing anti-corruption app.
BIT is also shaping the future of tech itself. We’ve designed and evaluated global deliberative processes to inform how best to develop AI responsibly, mitigate online harms and reduce the spread of misinformation.
AI & public services
At BIT we're leading research to understand the potential and the pitfalls of AI in public services, as well as designing and evaluating interventions to shape the future of AI governance.
Online choice architecture and digital decision making
BIT helps our clients to understand and identify how design affects online user behaviour, in order to shape safer environments and implement new regulations.
Featured content
Insights into our work on AI and technology
Groundbreaking research on WhatsApp chatbot to reduce intimate partner violence published in PLOS
ChatGOV: Will people trust AI tools to help them use public services?
Meet our expert team
Dr Alejandro Salgado
Director, Latin America and the Caribbean
Ed Flahavan
Director, Home Affairs, Security and Education
Elisabeth Costa
Chief of Innovation and Partnerships
Eva Kolker
Princpal Advisor
Mallory Durran
Group Director of Data Science, Data Science Practice
Michelle DiMartino
Senior Advisor, Digital
Ruth Persian
Principal Advisor