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  • Report
  • 4th Mar 2019

Reducing rent arrears at Metropolitan Thames Valley Housing

Rent arrears are a considerable challenge for Metropolitan Thames Valley Housing (Formally Metropolitan), with around 15-20% of customers in arrears at any one time. To address these challenges, BIT undertook a project adopting BIT’s standard TEST framework for how we approach a behavioural insights project.

  • Report
  • 28th Feb 2019

Testing behaviourally-informed messaging to increase rates of contact between mortgage lenders and customers facing arrears

A report for the Department for Communities, Northern Ireland

  • Report
  • 24th Jan 2019

The Behavioural Insights Team Annual Update Report 2017-18

Latest results from the team, covering issues from healthcare to humanitarian aid.

  • Report
  • 23rd Jan 2019

Behavioral Insights for Building the Police Force of Tomorrow

Attracting great candidates from diverse backgrounds is crucial to building a government workforce that can serve communities effectively and build trust among residents.

  • Report
  • 28th Nov 2018

Applying Behavioural Insights to Labour Markets

Employment is one of the most important policy areas that governments manage. Yet, it is one with ample room for more use of evidence. Due to location and contextual factors, labour market policies are also often tailored to the economic needs of a country or region. For these reasons, continuous…

  • Report
  • 29th Oct 2018

Evidence Report: Literature review and semi-structured interviews to support the establishment of the Centre for Public Services Leadership

An evidence-based report summarising BIT findings on effective leaders in UK public services.

  • Report
  • 19th Oct 2018

Reducing Tax Return Errors in Form 1770 in Indonesia

The aim of this project was to reduce common errors that Indonesian taxpayers make when completing certain sections of their tax return form. In an online experiment using BIT’s Predictiv platform, we tested the impact of a two-page FAQ flyer on accuracy when completing the form. Compared to participants who…

  • Report
  • 19th Oct 2018

Global Innovation Fund: BIT’s capacity building work in Indonesia, Bangladesh and Guatemala

A publication series profiling BIT's capacity building work in Indonesia, Bangladesh and Guatemala.

  • Report
  • 19th Oct 2018

Encouraging Earlier Tax Returns in Indonesia

In Indonesia, as in other countries around the world, a large proportion of taxpayers file their taxes at the last minute. This leads to long queues in front of tax offices and crashes of the online system around the deadline, which erodes tax morale and puts pressure on the system.…

  • Report
  • 19th Oct 2018

Reducing Social Security Contribution Arrears in Indonesia

A large proportion of companies registered with BPJSTK have contribution arrears at some point during the year. This puts employees at risk because they would not be covered by BPJSTK’s insurance in the event of an accident. It also lowers the contributions made towards their pensions. We tested the effectiveness…