The aim of this project was to reduce common errors that Indonesian taxpayers make when completing certain sections of their tax return form. In an online experiment using BIT’s Predictiv platform, we tested the impact of a two-page FAQ flyer on accuracy when completing the form. Compared to participants who had access to DJP’s normal manual, taxpayers in the treatment group made significantly fewer errors when completing the form.
Partner organisation: Direktorat Jenderal Pajak (DJP) – Indonesian tax authority
