Skip to content
Menu
  • Academic publication
  • 20th Oct 2015

Stating Appointment Costs in SMS Reminders Reduces Missed Hospital Appointments: Findings from Two Randomised Controlled Trials

Abstract

Missed hospital appointments are a major cause of inefficiency worldwide. Healthcare providers are increasingly using Short Message Service reminders to reduce ‘Did Not Attend’ (DNA) rates. Systematic reviews show that sending such reminders is effective, but there is no evidence on whether their impact is affected by their content. Accordingly, we undertook two randomised controlled trials that tested the impact of rephrasing appointment reminders on DNA rates in the United Kingdom.

Authors

Dr Michael Hallsworth

Managing Director, BIT North America

Default image

Dan Berry

Michael Sanders

Default image

Anna Sallis

Default image

Dominic King

Default image

Ivo Vlaev

Default image

Ara Darzi