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Commissioned by Citizens Advice, this report explores how online choices architecture disproportionately harm vulnerable consumers, recommending this architecture and vulnerability should be addressed together to protect consumers.
Drawing on over a decade of experience we’re helping the public and private sector understand the human behaviours that can make a mission successful.
Our ongoing partnership with Meta has yielded strong evidence that deliberative processes are promising mechanisms for platform governance. Last October, building on earlier deliberative processes and our focus on AI, BIT designed and delivered a third Community Forum (CF) sponsored by Meta and working with Stanford University’s Deliberative Democracy Lab.
Executive summary Across the economy, consumers struggle to tell the difference between good and bad products. Critical information, from price to quality, is either missing, hard to access, or hard to compare. The markets are ‘shrouded’. This has obvious costs for consumers, but the effects on the economy run much…
The evidence isn't cut and dry, so how can schools balance building focus and concentration with the reality of young people's digital social lives?
Today is Safer Internet Day, raising awareness globally of a safer and better internet for all, especially for children and young people. Lis Costa, Managing Director of BIT UK, considers how we might make this year’s theme of “Together for a safer internet” a meaningful reality.
Users should have a say in shaping policies that will impact their digital lives
Who should make decisions regarding governance of a social media platform that connects billions of people?
Deliberative democracy approaches can enable social media users to discuss, negotiate and reach collective views on difficult decisions that shape their own experiences online
An everyday genius of humans is that we collaborate and cooperate to get things done. We share with others our thoughts and values, and they in turn share, support, and challenge. However, this process can also create the conditions for offence, misunderstanding and conflict. Nowhere do we see this more…
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