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1-6 of 6 results

  • Report
  • 20th Mar 2024

Fair4All Finance's Customer Engagement Support Guide

The Behavioural Insights Team (BIT), in conjunction with Fair4All Finance, have worked with three community finance providers to launch a new customer engagement support guide to better improve customer engagement using insights from behavioural science.
  • Blog
  • 20th Mar 2024

Using behavioural insights to support the community finance sector 

This week, we published a toolkit in partnership with Fair4All Finance that followed this approach for the benefit of the community finance sector. Read on to find out more about our advisory work in action. 
  • Blog
  • 6th Oct 2023

How can benefits calculators and grants portals help the financially vulnerable? 

According to the social policy company Policy in Practice, £19 billion in benefits go unclaimed in the UK each year. The cost of living crisis will likely result in this number growing yet further, as the government has moved to supplement the incomes of benefit claimants. 
  • Report
  • 20th Sep 2023

Using behavioural insights to improve employee financial resilience

By the end of 2023, one million UK households are set to run out of savings entirely. The economic pressures on the country’s workforce resulting from the pandemic and Russian invasion of Ukraine, among other factors, are immense. Without savings – both immediate and pension savings – individuals are completely vulnerable…
  • Blog
  • 29th Jun 2023

Buy Now Pay Later: What are the risks and benefits to consumers?

Buy Now, Pay Later is changing consumers’ behaviour. Our new research shows it is considered a beneficial option by many people but there are ways to better support consumers
  • Report
  • 1st Dec 2022

Using behavioural insights to increase the take up of Pension Credit in Northern Ireland

This project details the findings of a research study into pensioners not claiming Pension Credit in Northern Ireland. It was undertaken as part of the Department for Communities’ Economic and Social Research Programme 2021/22. In this project the Department commissioned the Behavioural Insights Team (BIT) to explore why people in…