• Article

Tax compliance

• Report
• 19th Oct 2018

Reducing Tax Return Errors in Form 1770 in Indonesia

The aim of this project was to reduce common errors that Indonesian taxpayers make when completing certain sections of their tax return form. In an online experiment using BIT’s Predictiv platform, we tested the impact of a two-page FAQ flyer on accuracy when completing the form. Compared to participants who…

• Report
• 19th Oct 2018

Encouraging Earlier Tax Returns in Indonesia

In Indonesia, as in other countries around the world, a large proportion of taxpayers file their taxes at the last minute. This leads to long queues in front of tax offices and crashes of the online system around the deadline, which erodes tax morale and puts pressure on the system.…

• Report
• 19th Oct 2018

Reducing Social Security Contribution Arrears in Indonesia

A large proportion of companies registered with BPJSTK have contribution arrears at some point during the year. This puts employees at risk because they would not be covered by BPJSTK’s insurance in the event of an accident. It also lowers the contributions made towards their pensions. We tested the effectiveness…

• Case study
• 24th Jan 2019

Building capacity and ensuring timely tax returns

Working with the Indonesian Tax Authority (Direktorat Jenderal Pajak, or DJP) on our second project together, we ran our largest randomised controlled trial with 11.2 million taxpayers.

• Blog
• 2nd Oct 2019

A partnership to reduce social security arrears

One of the most cost-effective ways of scaling the use of behavioural insights (BI) around the world is by building BI capacity. BIT does this by running projects in close collaboration with partner organisations.

• Report
• 22nd Oct 2019

Increasing volunteer retention in West Java

The aim of this project was to encourage volunteers to take a more active role in the local government’s ‘Eco Village’ programme. We designed a two-arm randomised controlled trial, through which we tested longer monthly messages about environmental challenges (Treatment 1) compared to short, weekly messages that drew on behavioural…

• Report
• 20th Mar 2020

#JustSaveIt - Encouraging Usage of Agent-Based Bank Accounts to Improve Financial Inclusion

We partnered with UN Pulse Lab Jakarta and the Secretariat of the Indonesian National Council for Financial Inclusion to increase financial inclusion in Indonesia. For true financial inclusion to occur, financial services such as bank accounts need to be useful and accessible to people who own them. While 56% of…

• BIT Office

Jakarta

• Report
• 5th Sep 2022

5 years of capacity building collaboration with government partners in Indonesia, Bangladesh and Guatemala

A publication series profiling BIT's capacity building work in Indonesia, Bangladesh and Guatemala.