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- Report
- 19th Oct 2018
Reducing Tax Return Errors in Form 1770 in Indonesia
The aim of this project was to reduce common errors that Indonesian taxpayers make when completing certain sections of their tax return form. In an online experiment using BIT’s Predictiv platform, we tested the impact of a two-page FAQ flyer on accuracy when completing the form. Compared to participants who…
- Report
- 24th Jan 2019
The Behavioural Insights Team Annual Update Report 2017-18
Latest results from the team, covering issues from healthcare to humanitarian aid.
- Case study
- 24th Jan 2019
Building capacity and ensuring timely tax returns
Working with the Indonesian Tax Authority (Direktorat Jenderal Pajak, or DJP) on our second project together, we ran our largest randomised controlled trial with 11.2 million taxpayers.
- Blog
- 2nd Oct 2019
A partnership to reduce social security arrears
One of the most cost-effective ways of scaling the use of behavioural insights (BI) around the world is by building BI capacity. BIT does this by running projects in close collaboration with partner organisations.
- Report
- 4th Nov 2019
Testing the Optimal Frequency of Tax Amnesty Reminders in Guatemala
The aim of this project was to increase the declaration and payment of overdue taxes during a tax amnesty launched in May 2017. BIT and SAT tested the effectiveness of sending eligible taxpayers one, two or three letters with information on tax relief during the tax amnesty. The letters were…
- Report
- 4th Nov 2019
Evaluating the Impact of SMS Reminders on Tax Compliance
The aim of this project was to evaluate the impact of SMS reminders on monthly VAT declarations in Guatemala. The trial involved 107,756 taxpayers with recorded mobile phone numbers, including both small companies and individuals.Three versions of SMS were sent to taxpayers either before or after a monthly deadline. We…
- Person
Cameron Knott
Cameron is the Research Lead for our Singapore office, overseeing all research projects in Singapore and across the region. He also leads a set of flagship research projects and external training - including the BI Practitioner Program, a 13-week intensive course that trains Singaporean civil servants how to manage research…
- Report
- 5th Jun 2020
Evaluating the Impact of a Small Taxpayer Guide on Tax Compliance
In our third trial with Superintendencia de Administración Tributaria (SAT), we evaluated the impact of SAT's ‘Small Taxpayer Guide’ on Small Taxpayer’s declarations over the six months after they registered with the tax authority. By providing taxpayers with the guide when they are registering with SAT, we hoped to leverage a…
- Blog
- 2nd Nov 2020
How behavioural insights helped Canadians access their tax benefits
Every year, thousands of lower income Canadian families miss out on about $5,000 in benefits and refunds because they do not file their taxes. It is easy to understand why. Tax filing can be burdensome and complex. It is voluntary if you do not owe any money, and the benefits…
- Report
- 5th Sep 2022
5 years of capacity building collaboration with government partners in Indonesia, Bangladesh and Guatemala
A publication series profiling BIT's capacity building work in Indonesia, Bangladesh and Guatemala.