Increasing uptake of tax-free childcare
- 2018
Challenge
Childcare costs can be difficult for working families to manage, but uptake of tax-free childcare is very low.
Insight
We used two behavioural insights to try to boost uptake of tax-free childcare:
- Simplification. People are much more likely to act on a message if it is easy to understand.
- Checklists. Making a list of tasks can help people to complete a process correctly, particularly in stressful situations.
Approach
We developed a simple checklist for parents that included all the information they needed to apply for tax-free childcare.
Result & Impact
Uptake of tax-free childcare increased by 13 per cent.
