• Academic publication
• 5th Nov 2019

Nudging early reduces administrative burden: Three field experiments to improve code enforcement

In the past decade, public sector organizations around the world have worked to simplify administrative processes as a way to improve user experience and compliance. Academic evidence on administrative burden supports this approach and there is a strong body of research showing that learning costs, compliance costs, and psychological costs…

• Report
• 4th Mar 2019

Reducing rent arrears at Metropolitan Thames Valley Housing

Rent arrears are a considerable challenge for Metropolitan Thames Valley Housing (Formally Metropolitan), with around 15-20% of customers in arrears at any one time. To address these challenges, BIT undertook a project adopting BIT’s standard TEST framework for how we approach a behavioural insights project.

• Article

Northern Ireland mortgage arrears