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Blog 18th Jul 2019

Terms & Conditions Apply

Today we published our best practice guide on how to present contractual terms and privacy policies. Commissioned by BEIS, this guide is for all businesses who want to help their consumers better understand their T&Cs.

Report 25th Nov 2020

Active Online Choices: Designing to Empower Users

People cannot meaningfully shape their relationships with the digital technologies that underpin their lives. This leads to imbalanced relationships between people and online services, and leaves users feeling disempowered and resigned to let platforms do as they please with their data.

Report 29th Jun 2021

Designing a One-Stop Shop on Child Online Safety for businesses

In a 12-month research project for the Department for Digital, Culture, Media and Sport, we conducted a survey, interviews, workshops and a literature review to explore the behavioural barriers that currently prevent businesses from accessing online information about their child online safety responsibilities. Businesses report the need for a single,…

Design and development by Soapbox.