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- Case study
- 24th Jan 2019
Encouraging consumers to switch to better energy deals
Energy markets around the world have increasingly been opened up to competition, but many consumers remain disengaged and continue to pay significantly over the odds for their energy.
- Report
- 24th Jan 2019
The Behavioural Insights Team Annual Update Report 2017-18
Latest results from the team, covering issues from healthcare to humanitarian aid.
- Blog
- 19th Dec 2018
How can we end the Loyalty Penalty?
The Competition and Markets Authority (CMA) has this week recommended 8 reforms to tackle the loyalty penalty across five essential markets – savings accounts, home insurance, broadband, mobile, and mortgages – in response to the ‘super-complaint’ Citizens Advice submitted on this issue. Here are our recommendations.
- Blog
- 18th Dec 2018
The Loyalty Penalty: why do disengaged customers pay more for essential services?
Imagine you’re thinking about whether to switch your broadband provider. You’ve seen various offers advertised, and reckon you could save money.
- Blog
- 15th Nov 2018
Monzo and the Financial Capability Lab: a new partnership to help people manage their spending
Support for the one in four Britons who are 'financially squeezed'
- Blog
- 9th Oct 2018
Reducing rent arrears in social housing
BIT has been working with Metropolitan1, a housing association with approximately 40,000 properties, mainly in East Midlands, East Anglia and London since early 2017. Rent arrears are a challenge for Metropolitan - as they are for many social landlords - with around 15-20% of Metropolitan customers in arrears at any one time.…
- Report
- 1st Oct 2018
Can behavioural insights be used to reduce risky play in online environments?
The rise of online gambling means that placing a bet is only ever a few clicks away. This increased accessibility has been a boon for the majority of gamblers who play safely. However, for those that are negatively affected by gambling, increased accessibility poses a risk of financial, social or…
- Blog
- 27th Jul 2018
Encouraging retirement planning through behavioural insights
Think about yourself the day after you retire. Will you be spending more time with your friends and family? Does this question make retirement feel closer, more real? In a recent study with over 70,000 people, this simple prompt substantially increased engagement with retirement planning. It was more effective than…
- Blog
- 11th Jun 2018
BX2018: Helping people save on their energy
This blog post is the third in a series that we are writing in the lead up to the 2018 Behavioural Exchange in Sydney. It outlines our recent work in energy markets, which is the focus of one of the breakout sessions. As energy has been an area that we’ve…
- Blog
- 18th May 2018
A changing lens: fixed-odds betting machines, civil society and UKRI
We often say that behavioural science can be used for good or bad, just like any form of knowledge. One of the troubling applications – though brilliant in its own way – can be to nudge people to gamble too much. This week saw the decision to dramatically curtain the…