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  • Blog
  • 20th Jul 2018

Improving the annual electoral canvass

What we found in our trial surprised us: our most effective intervention was the business-as-usual letter repackaged in a modified envelope.
  • Report
  • 1st Oct 2018

Can behavioural insights be used to reduce risky play in online environments?

The rise of online gambling means that placing a bet is only ever a few clicks away. This increased accessibility has been a boon for the majority of gamblers who play safely. However, for those that are negatively affected by gambling, increased accessibility poses a risk of financial, social or…
  • Report
  • 19th Oct 2018

Reducing Tax Return Errors in Form 1770 in Indonesia

The aim of this project was to reduce common errors that Indonesian taxpayers make when completing certain sections of their tax return form. In an online experiment using BIT’s Predictiv platform, we tested the impact of a two-page FAQ flyer on accuracy when completing the form. Compared to participants who…
  • Report
  • 19th Oct 2018

Encouraging Earlier Tax Returns in Indonesia

In Indonesia, as in other countries around the world, a large proportion of taxpayers file their taxes at the last minute. This leads to long queues in front of tax offices and crashes of the online system around the deadline, which erodes tax morale and puts pressure on the system.…
  • Report
  • 19th Oct 2018

Reducing Social Security Contribution Arrears in Indonesia

A large proportion of companies registered with BPJSTK have contribution arrears at some point during the year. This puts employees at risk because they would not be covered by BPJSTK’s insurance in the event of an accident. It also lowers the contributions made towards their pensions. We tested the effectiveness…
  • Report
  • 28th Nov 2018

Applying Behavioural Insights to Labour Markets

Employment is one of the most important policy areas that governments manage. Yet, it is one with ample room for more use of evidence. Due to location and contextual factors, labour market policies are also often tailored to the economic needs of a country or region. For these reasons, continuous…
  • Blog
  • 18th Dec 2018

The Loyalty Penalty: why do disengaged customers pay more for essential services?

Imagine you’re thinking about whether to switch your broadband provider. You’ve seen various offers advertised, and reckon you could save money.
  • Blog
  • 19th Dec 2018

How can we end the Loyalty Penalty?

The Competition and Markets Authority (CMA) has this week recommended 8 reforms to tackle the loyalty penalty across five essential markets – savings accounts, home insurance, broadband, mobile, and mortgages – in response to the ‘super-complaint’ Citizens Advice submitted on this issue. Here are our recommendations.  
  • Current project

Warwick Business School

Addressing most issues in society, from daily challenges to complex problems, requires an understanding of how and why people behave the way they do in relation to themselves and others. Behavioural science has revolutionised how we approach these problems by challenging traditional models of behaviour and providing a more realistic…
  • Blog
  • 14th Jan 2019

Behavioural insights and the Long Term Plan for the NHS

Last week the UK government published its Long Term Plan for the NHS, an ambitious programme of work to make the health service fit for the future, saving hundreds of thousands of lives, and adding 5 years to life expectancy by 2030.