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11-20 of 24 results

  • Report
  • 19th Oct 2018

Encouraging Earlier Tax Returns in Indonesia

In Indonesia, as in other countries around the world, a large proportion of taxpayers file their taxes at the last minute. This leads to long queues in front of tax offices and crashes of the online system around the deadline, which erodes tax morale and puts pressure on the system.…
  • Report
  • 19th Oct 2018

Reducing Tax Return Errors in Form 1770 in Indonesia

The aim of this project was to reduce common errors that Indonesian taxpayers make when completing certain sections of their tax return form. In an online experiment using BIT’s Predictiv platform, we tested the impact of a two-page FAQ flyer on accuracy when completing the form. Compared to participants who…
  • Report
  • 24th Jan 2019

The Behavioural Insights Team Annual Update Report 2017-18

Latest results from the team, covering issues from healthcare to humanitarian aid.
  • Case study
  • 24th Jan 2019

Building capacity and ensuring timely tax returns

Working with the Indonesian Tax Authority (Direktorat Jenderal Pajak, or DJP) on our second project together, we ran our largest randomised controlled trial with 11.2 million taxpayers.
  • Blog
  • 2nd Oct 2019

A partnership to reduce social security arrears

One of the most cost-effective ways of scaling the use of behavioural insights (BI) around the world is by building BI capacity. BIT does this by running projects in close collaboration with partner organisations.
  • Report
  • 4th Nov 2019

Testing the Optimal Frequency of Tax Amnesty Reminders in Guatemala

The aim of this project was to increase the declaration and payment of overdue taxes during a tax amnesty launched in May 2017. BIT and SAT tested the effectiveness of sending eligible taxpayers one, two or three letters with information on tax relief during the tax amnesty. The letters were…
  • Report
  • 4th Nov 2019

Evaluating the Impact of SMS Reminders on Tax Compliance

The aim of this project was to evaluate the impact of SMS reminders on monthly VAT declarations in Guatemala. The trial involved 107,756 taxpayers with recorded mobile phone numbers, including both small companies and individuals.Three versions of SMS were sent to taxpayers either before or after a monthly deadline. We…
  • Report
  • 5th Jun 2020

Evaluating the Impact of a Small Taxpayer Guide on Tax Compliance

In our third trial with Superintendencia de Administración Tributaria (SAT), we evaluated the impact of SAT's ‘Small Taxpayer Guide’ on Small Taxpayer’s declarations over the six months after they registered with the tax authority. By providing taxpayers with the guide when they are registering with SAT, we hoped to leverage a…
  • Blog
  • 2nd Nov 2020

How behavioural insights helped Canadians access their tax benefits

Every year, thousands of lower income Canadian families miss out on about $5,000 in benefits and refunds because they do not file their taxes. It is easy to understand why. Tax filing can be burdensome and complex. It is voluntary if you do not owe any money, and the benefits…
  • Report
  • 5th Sep 2022

5 years of capacity building collaboration with government partners in Indonesia, Bangladesh and Guatemala

A publication series profiling BIT's capacity building work in Indonesia, Bangladesh and Guatemala.