Whether navigating T&Cs, choosing a credit card, or switching energy provider, consumers are often faced with similar challenges. We want markets to be fair and to work for everyone, especially the most vulnerable.
We work with governments, regulators and industry to design markets to deliver good value, meaningful choices and quality for consumers, particularly as they evolve in the digital age. We also use behavioural insights to help consumers save, manage their credit and plan for their retirement.
Featured work
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Investors are stuck between climate commitments and action
Many financial institutions have announced major climate commitments. Are they real shifts or just empty claims to capitalise on greener consumer preferences?
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Supporting employees to save via Credit Unions in Northern Ireland
Payroll saving schemes can help people struggling to save but they are only offered by about 3% of UK employers with over 100 employees and take-up rates are in the…
More on consumers & finance
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Assessment of consumer demand for gambling industry transparency
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Lower-risk gambling guidelines
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Supporting households through the cost of living crisis
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How to apply behavioural insights to meet the FCA’s Consumer Duty
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Combating panic buying with behavioural insights
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How your Employer can help you save for a rainy day, month or year
