Whether navigating T&Cs, choosing a credit card, or switching energy provider, consumers are often faced with similar challenges. We want markets to be fair and to work for everyone, especially the most vulnerable.
We work with governments, regulators and industry to design markets to deliver good value, meaningful choices and quality for consumers, particularly as they evolve in the digital age. We also use behavioural insights to help consumers save, manage their credit and plan for their retirement.
Featured work
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How can benefits calculators and grants portals help the financially vulnerable?
According to the social policy company Policy in Practice, £19 billion in benefits go unclaimed in the UK each year. The cost of living crisis will likely result in this…
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Learn how to use behavioural science to improve your business leadership & decision-making
But by understanding how and why we make the decisions that we do, we can improve how we make decisions as individuals and how large groups of people make decisions…
More on consumers & finance
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Pilot findings from Phoenix Group’s Midlife MOT
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Using behavioural insights to improve employee financial resilience
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Pension Scams: Four ideas for how pension providers can protect pension savers
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Mejorando la seguridad de las empresarias en Honduras: siete estrategias desde las ciencias del comportamiento
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Pension Scams in the United Kingdom
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Four perspectives on embedding behavioral insights into companies
