Whether navigating T&Cs, choosing a credit card, or switching energy provider, consumers are often faced with similar challenges. We want markets to be fair and to work for everyone, especially the most vulnerable.
We work with governments, regulators and industry to design markets to deliver good value, meaningful choices and quality for consumers, particularly as they evolve in the digital age. We also use behavioural insights to help consumers save, manage their credit and plan for their retirement.
Featured work
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Want to protect consumers? Understand what makes them tick
Consumer protection is key, according to the White House. From giving mobile users greater choice over where they get their apps to banning surprise “resort fees” foisted on would-be vacationers…
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What can gambling support providers do to increase service uptake?
Roughly 4 in 10 people who have the greatest need for gambling treatment and support do not seek any form…
More on consumers & finance
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Features Used in Online Slot Game Adverts
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BIT Working Paper No. 002 / Moral appeals reduce simulated panic buying behaviour
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High stakes for gamblers
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How can we improve the quality of work?
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Gamified online stock trading harms consumers
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Atypical paths to play: Women, ethnic minorities & gambling related harms