The financial services sector has a duty to protect its consumers. As an important touchpoint for everyone who gambles, it is well-positioned to support people experiencing harm. For example, the Gambling Block, which allows customers to block their accounts from gambling transactions, has been taken up by banks across the UK.
We are exploring new initiatives in this space, but are still in the early stages of helping define the role of the finance industry in improving gambling safety.
In the coming years, we will focus on developing evidence-based tools to help people manage their gambling spend. Our team will also review the latest, most impactful behavioural science research to develop solutions to test in the financial services sector as it seeks to support its customers.