
Robbie Tilleard
Senior Advisor and Lead for Organisational Behaviour, Employment and Labour Markets
Companies House is the registry for all UK limited companies. There are more than four million companies on its register and 600,000 new companies incorporated each year. The register forms a valuable database of company information, providing insights into company performance across the UK economy.
Companies House manages over 30,000 customer transactions every day. It is essential that it can provide an efficient service and meet increasing demands on its resources. As part of its goal to reduce costs, save time and increase data integrity, Companies House has a strategic aim to become an entirely digital organisation. An important part of this goal is to have companies file their annual accounts electronically (e-filing) rather than by paper and post.
This report summarises a trial run with Companies House to encourage the remaining 21% of companies on the register to file their annual accounts electronically.
The trial tested three new versions of a reminder letter sent 35 to 42 days before a company’s annual accounts are due. The new letters were simpler than the original reminder letter and increased the salience of the request to e-file. In addition, each of the three new letters included a headline message informed by behavioural insights:
We ran a randomised controlled trial to understand the impact of each letter on companies due to file between September and December 2018. A total of 481,888 companies received one of the letters during the trial. We tested the impact of the letters on each company’s filing behaviour related to their:
Senior Advisor and Lead for Organisational Behaviour, Employment and Labour Markets
Senior Advisor
Design and development by Soapbox.