Whether navigating T&Cs, choosing a credit card, or switching energy provider, consumers are often faced with similar challenges. We want markets to be fair and to work for everyone, especially the most vulnerable.
We work with governments, regulators and industry to design markets to deliver good value, meaningful choices and quality for consumers, particularly as they evolve in the digital age. We also use behavioural insights to help consumers save, manage their credit and plan for their retirement.
Featured work
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Redesign gambling websites to reduce harm
The gambling space, and the way people gamble, has changed dramatically over the past decade. The industry has invested heavily…
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Helping users shape their digital world
Who should make decisions regarding governance of a social media platform that connects billions of people?
More on consumers & finance
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5 traps to avoid on Black Friday
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Reaching nonprofit program participants - developing more effective tools by learning what doesn’t work
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Investors are stuck between climate commitments and action
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Supporting employees to save via Credit Unions in Northern Ireland
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Assessment of consumer demand for gambling industry transparency
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Payroll Savings Schemes in Northern Ireland: Evaluation Report
