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Academic publication 18th Oct 2024

A behaviourally informed chatbot increases vaccination rates in Argentina more than a one-way reminder

We designed and tested a WhatsApp chatbot to understand whether two-way interactive messaging incorporating behaviourally informed functionalities could perform better than one-way message reminders. We ran a large-scale preregistered randomized controlled trial with 249,705 participants in Argentina, measuring vaccinations using Ministry of Health records.

Also available in: Español

Press release 18th Oct 2024

Study finds behaviourally informed chatbot triples vaccine uptake

LONDON, 18 October 2024 - A team of international researchers co-led by the Behavioural Insights Team (BIT) and Argentina’s Behavioural Insights and Public Policy Unit, has found that a behaviourally-informed chatbot more than tripled COVID-19 vaccine uptake compared to a control group. 

Academic publication 18th Oct 2024

Un chatbot con información comportamental aumenta las tasas de vacunación en Argentina más que un recordatorio unidireccional

Diseñamos y probamos un chatbot de WhatsApp para entender si la comunicación interactiva bidireccional, que incorpora funcionalidades informadas por el comportamiento, podría funcionar mejor que los recordatorios de mensajes unidireccionales. Llevamos a cabo un ensayo controlado aleatorizado y preinscrito a gran escala con 249.705 participantes en Argentina, midiendo las vacunaciones…

Also available in: English

Person

Dr Alejandro Salgado

With over a decade of consulting experience, I have led 400 transformative projects worldwide, focusing on the application of behavioral science to create high-impact social interventions and strategies. My work integrates data analytics and experimental psychology to shape project management, product development, and strategic planning. Currently directing efforts in Latin…

Person

Dr Emily Gray

Emily is an Associate Advisor within the Health and Wellbeing team at BIT's London office. Prior to joining BIT, Emily worked as a Clinical Psychologist for the NHS, specialising in working with individuals with neurological illnesses and disability. Emily holds a Doctorate in Clinical Psychology and a BA in Experimental…

Person

Jess Jenkins

Jess is a senior policy advisor in our Rapid Insights Team - a joint policy venture with Nesta, that brings together new research and expertise from both organisations to address pressing policy challenges. She leads the team's work on health, and is also currently leading our trial on the use…

Person

Mia Mayixuan Li

Mia is an Advisor in the International Programmes Team. Prior to joining BIT, Mia worked for the United Nations Development Programmes as a Communications Officer. Her work to date with BIT has focused on the application of behavioral insights to a broad range of policy challenges. These include anti-corruption, gender…

Blog 7th Sep 2023

Keeping Household Water Quality Safe

In 2022, we used behavioral insights to help Chicago achieve a 52.8% lead testing kit return rate, which may be the highest in the nation (to the best of our knowledge).

Person

Riona Carriaga

Riona is an Associate Advisor at BIT Canada, where she applies behavioral insights to enhance health, wealth and happiness. Prior to joining BIT, she worked as a cognitive psychology researcher investigating financial shocks and gender bias, a human capital consultant, and a systems analyst for public health. Riona holds a…

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