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11-20 of 119 results

  • Academic publication
  • 5th Nov 2019

Nudging early reduces administrative burden: Three field experiments to improve code enforcement

In the past decade, public sector organizations around the world have worked to simplify administrative processes as a way to improve user experience and compliance. Academic evidence on administrative burden supports this approach and there is a strong body of research showing that learning costs, compliance costs, and psychological costs…

  • Report
  • 4th Nov 2019

Testing the Optimal Frequency of Tax Amnesty Reminders in Guatemala

The aim of this project was to increase the declaration and payment of overdue taxes during a tax amnesty launched in May 2017. BIT and SAT tested the effectiveness of sending eligible taxpayers one, two or three letters with information on tax relief during the tax amnesty. The letters were…

  • Report
  • 4th Nov 2019

Evaluating the Impact of SMS Reminders on Tax Compliance

The aim of this project was to evaluate the impact of SMS reminders on monthly VAT declarations in Guatemala. The trial involved 107,756 taxpayers with recorded mobile phone numbers, including both small companies and individuals.Three versions of SMS were sent to taxpayers either before or after a monthly deadline. We…

  • Report
  • 1st Nov 2019

EAST for Health & Safety

The EAST framework focuses on four simple principles to encourage a behaviour: make it Easy, Attractive, Social and Timely (EAST). This version of EAST focuses on how the behavioural insights approach can help keep people safe when they are at work. This field of health and safety in the workplace…

  • Report
  • 22nd Oct 2019

Increasing volunteer retention in West Java

The aim of this project was to encourage volunteers to take a more active role in the local government’s ‘Eco Village’ programme. We designed a two-arm randomised controlled trial, through which we tested longer monthly messages about environmental challenges (Treatment 1) compared to short, weekly messages that drew on behavioural…

  • Report
  • 8th Oct 2019

Boosting businesses: applying behavioural insights to business policy

Our new report, ‘Boosting businesses: applying behavioural insights to business policy’, provides a guide to policymakers on how behavioural insights can make business policy more effective. We set out lessons from first generation interventions to improve take-up and engagement among firms. Our accompanying practitioners’ toolkit includes guidance, tips and resources.…

  • Report
  • 28th Aug 2019

Evaluating Leadership and Management Programmes

Businesses in Sub-Saharan Africa (SSA) face a number of constraints to growth. Studies highlight the difficulty of accessing credit, fragmented markets, poor management practices, lack of infrastructure and an uncertain regulatory environment. Addressing barriers such as these could contribute to growth, productivity and job creation across SSA. CDC Group plc…

  • Academic publication
  • 27th Aug 2019

Behavioural insight and the labour market: evidence from a pilot study and a large stepped-wedge controlled trial

In this article, we describe two experiments measuring the impact of a collection of interventions informed by behavioural sciences to reduce unemployment. In a small-scale pilot study (n = 2,383) run in partnership with a Jobcentre in the UK, we found that small changes to the way jobseekers interacted with employment…

  • Academic publication
  • 7th Aug 2019

Enhancing central bank communications using simple and relatable information

Central bankers and the central banking literature are increasingly attuned to the importance of communications as a policy tool. However, less is known about how central bank communications should be drafted for maximal impact. Our paper contributes new insights in this regard. Using a large-scale online experiment with a sample…

  • Report
  • 18th Jul 2019

Improving consumer understanding of contractual terms and privacy policies: evidence-based actions for businesses

This guide is for all businesses who want to help their consumers better understand their T&C’s.